Privacy Policy

Last updated: 15.07.26

HAVOC Watches Ltd (“HAVOC Watches”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, contact us, leave a review, subscribe to communications, or otherwise interact with us.

This Privacy Policy applies to personal data collected through our website, by email, through customer communications, and through any other services operated by HAVOC Watches.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

HAVOC Watches Ltd is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise your legal rights, you can contact us at:

Email: havocwatches26@gmail.com

We are responsible for ensuring that your personal information is processed lawfully, fairly and transparently in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

2. Information we collect

We may collect and process the following categories of personal information:

Information you provide directly to us

This includes information you provide when you:

• place an order;
• create or use an account;
• contact us;
• request support;
• submit a review;
• subscribe to marketing communications;
• provide engraving or personalisation details;
• communicate with us regarding repairs, warranty claims or enquiries.

This information may include:

• name;
• billing address;
• delivery address;
• email address;
• telephone number;
• order details;
• payment-related information;
• engraving instructions;
• correspondence history;
• review content.

Order and transaction information

When you purchase a HAVOC watch, we collect information necessary to process and fulfil your order, including:

• products purchased;
• order value;
• payment status;
• delivery details;
• personalisation information;
• correspondence relating to your order.

Payment card details are not stored by HAVOC Watches. Payments are processed securely through third-party payment providers.

Payment information

We use third-party payment providers to process payments securely, including:

• Stripe;
• PayPal;
• Apple Pay;
• Google Pay;
• Amazon Pay;
• Clearpay;
• Klarna.

These providers process payment information in accordance with their own privacy policies and security procedures.

HAVOC Watches does not have access to your full payment card details.

Technical information

When you visit our website, we may automatically collect certain technical information, including:

• IP address;
• browser type;
• device information;
• operating system;
• pages visited;
• website interaction data;
• approximate location information derived from IP address;
• website performance information.

This information helps us maintain website security, improve performance and understand how visitors use our website.

3. How we use your information

We use your personal information for the following purposes:

Processing and fulfilling orders

Including:

• confirming purchases;
• producing personalised watches;
• arranging delivery;
• communicating order updates;
• managing customer enquiries.

Creating personalised products

Because HAVOC watches are personalised products, we use information such as engraving instructions and design selections solely to create and deliver your chosen timepiece.

Customers are responsible for ensuring all personalised details supplied to us are accurate before production begins.

Customer service and support

We may use your information to:

• respond to enquiries;
• provide assistance;
• manage warranty matters;
• arrange repairs;
• investigate issues.

Website improvement

We use analytical information to understand how visitors use our website, improve functionality and enhance customer experience.

This may include information collected through services such as Google Analytics and WPStatistics.

Marketing communications

Where you have provided appropriate consent, we may contact you with:

• product updates;
• new releases;
• limited edition announcements;
• brand news;
• promotional information.

You may withdraw marketing consent at any time by following the unsubscribe instructions in communications received from us or by contacting us directly.

We may use third-party email marketing providers, including Mailchimp, to manage marketing communications.

Reviews

Customers may submit reviews where they have purchased products from HAVOC Watches.

Reviews may be monitored before or after publication. We reserve the right to remove reviews that:

• are fraudulent or misleading;
• contain offensive, abusive or inappropriate content;
• contain personal information;
• are unrelated to HAVOC Watches products or services;
• breach applicable laws.

4. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity

Where processing is necessary to:

• fulfil orders;
• create personalised products;
• deliver purchases;
• provide customer support.

Legitimate interests

Where necessary for:

• improving our website;
• preventing fraud;
• maintaining website security;
• responding to enquiries;
• managing our business operations.

Consent

Where required, including:

• marketing communications;
• non-essential cookies;
• certain analytics technologies.

You may withdraw consent at any time.

5. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve functionality, analyse website usage and provide a better customer experience.

Cookies may be used for:

• essential website operation;
• remembering preferences;
• analytics;
• marketing and advertising purposes.

Further information is available in our separate Cookie Policy.

6. Sharing your information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• payment providers;
• delivery providers;
• website service providers;
• analytics providers;
• email marketing providers;
• fraud prevention services;
• professional advisers where required.

All third parties are expected to handle personal information securely and in accordance with applicable data protection requirements.

7. International transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, including mechanisms recognised under UK data protection law.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes it was collected.

Retention periods may depend on:

• legal obligations;
• accounting requirements;
• warranty obligations;
• dispute resolution requirements;
• legitimate business needs.

Once information is no longer required, it will be securely deleted or anonymised.

9. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure.

However, no internet transmission method can be guaranteed to be completely secure.

10. Your rights

Under UK GDPR, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information where applicable;
• restrict processing;
• object to certain processing;
• withdraw consent;
• request transfer of your information where applicable.

To exercise any rights, contact:

havocwatches26@gmail.com

We may require verification of your identity before processing certain requests.

11. Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate.

You also have the right to complain to the:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services.

The latest version will always be available on our website.

Cookie Policy

Last updated: 15.07.26

This Cookie Policy explains how HAVOC Watches Ltd (“HAVOC Watches”, “we”, “us”, “our”) uses cookies and similar technologies when you visit our website.

Cookies help us provide a secure, effective and personalised online experience. They allow our website to function correctly, help us understand how visitors use our website, and allow us to improve our services.

By continuing to use our website, you acknowledge that cookies may be used in accordance with this policy. Where required by law, we will request your consent before placing non-essential cookies on your device.

1. What are cookies?

Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.

They allow websites to recognise your device and remember certain information about your visit.

Cookies may be:

• Session cookies – deleted when you close your browser;
• Persistent cookies – remain on your device for a set period or until manually deleted;
• First-party cookies – set directly by HAVOC Watches;
• Third-party cookies – set by external services we use.

2. How we use cookies

HAVOC Watches uses cookies for the following purposes:

Strictly necessary cookies

These cookies are required for our website to operate correctly.

They may allow us to:

• process orders;
• maintain website security;
• enable shopping functionality;
• remember items placed in your basket;
• support account functionality where available.

These cookies cannot normally be disabled because doing so may prevent essential website features from working.

Functional cookies

These cookies allow our website to remember choices you make and provide enhanced functionality.

Examples may include:

• remembering preferences;
• improving your browsing experience;
• maintaining certain website settings.

Analytics cookies

We use analytics tools to understand how visitors interact with our website.

These may include:

• Google Analytics;
• WPStatistics.

Analytics information may include:

• pages visited;
• visitor behaviour;
• device information;
• approximate location information;
• referral sources.

This information helps us:

• improve website performance;
• understand customer journeys;
• identify areas for improvement;
• enhance the overall user experience.

Analytics information is generally collected in an aggregated or statistical format.

Marketing cookies

Where applicable, we may use marketing technologies to help us communicate relevant information about HAVOC Watches products and services.

These may include cookies used by advertising or communication platforms.

At present, we may introduce additional marketing services in the future, including email marketing platforms such as Mailchimp.

Where required, we will request appropriate consent before placing marketing cookies.

3. Third-party services

Some third-party services used on our website may place cookies or similar technologies.

These may include:

• payment providers;
• analytics providers;
• review functionality providers;
• marketing service providers.

These third parties are responsible for their own privacy practices and cookie usage.

4. Payment-related cookies

When you make a purchase, payment providers may use cookies or similar technologies to:

• process payments securely;
• prevent fraud;
• authenticate transactions;
• provide payment functionality.

Payment services may include:

• Stripe;
• PayPal;
• Apple Pay;
• Google Pay;
• Amazon Pay;
• Clearpay;
• Klarna.

5. Managing cookies

You can control and manage cookies through:

• our cookie consent preferences (where available);
• your browser settings;
• device settings.

Please note that disabling certain cookies may affect website functionality, including the ability to place orders or use certain features.

6. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

• technology;
• legal requirements;
• website functionality;
• third-party services used.

The latest version will always be available on our website.

7. Contact us

If you have questions about our use of cookies, please contact:

HAVOC Watches Ltd
Email: havocwatches26@gmail.com

Website Terms & Conditions

Last updated: 15.07.26

These Terms & Conditions govern your use of the HAVOC Watches website and the purchase of products from HAVOC Watches Ltd.

By accessing our website or placing an order, you agree to these Terms & Conditions.

Please read them carefully before purchasing.

1. About HAVOC Watches

HAVOC Watches Ltd creates and supplies premium personalised watches, including limited edition and individually configured timepieces.

Each watch is produced with careful attention to detail and may include personalised engraving and limited-edition elements.

2. Website use

You agree to use this website lawfully and responsibly.

You must not:

• misuse the website;
• attempt to gain unauthorised access;
• introduce malicious software;
• interfere with website operation;
• use website content unlawfully.

We reserve the right to restrict access where necessary to protect our website, customers or business.

3. Product information

We take care to ensure that product descriptions, photographs and specifications are accurate.

However:

• images may vary slightly from the actual product due to lighting, photography, screen settings and manufacturing variation;
• handmade and personalised elements may contain minor variations which form part of the character of the product;
• specifications may be updated where necessary to improve quality or availability.

Such variations do not constitute a fault where the product remains substantially as described.

4. Bespoke and personalised watches

HAVOC watches are personalised products created specifically for each customer.

Personalisation may include:

• engraved wording;
• edition numbering;
• customer-selected details;
• individually configured design elements.

Before production begins, customers will be required to confirm their engraving wording and personalisation details.

Customers are solely responsible for checking that all submitted information is correct, including:

• spelling;
• names;
• dates;
• numbers;
• punctuation;
• wording;
• formatting.

Once personalised production has commenced, changes or cancellation may not be possible.

Because personalised products are made specifically for an individual customer, they are not eligible for cancellation or return simply because the customer changes their mind after production has commenced.

This does not affect your statutory rights where goods are faulty, not as described, or otherwise fail to meet applicable consumer protection requirements.

Where HAVOC Watches has made an error during production or personalisation, we will work with the customer to resolve the issue appropriately.

5. Limited edition watches

Many HAVOC watches are produced as limited editions.

Where applicable, watches may include individual edition numbers engraved onto the timepiece.

Limited availability and individual numbering form part of the unique character of these products.

6. Orders and acceptance

Submitting an order does not automatically create a contract.

Orders are subject to acceptance by HAVOC Watches.

We reserve the right to decline or cancel an order where:

• payment cannot be verified;
• incorrect information has been provided;
• there are suspected fraudulent activities;
• the product is unavailable;
• production cannot reasonably be completed.

Where payment has already been taken and an order cannot be fulfilled, an appropriate refund will be provided.

7. Pricing and payment

All prices displayed are those applicable at the time of purchase.

Payment must be received before production begins.

Payments may be processed through:

• Stripe;
• PayPal;
• Apple Pay;
• Google Pay;
• Amazon Pay;
• Clearpay;
• Klarna.

Payment information is processed securely by the relevant payment provider.

8. Delivery

HAVOC Watches delivers internationally, including within the United Kingdom, Europe and other worldwide destinations where available.

Delivery availability, estimated dispatch times and any expected production timescales will be confirmed during the ordering process.

Because HAVOC watches are personalised products, dispatch times may vary depending on:

• the level of personalisation requested;
• production requirements;
• availability of components;
• quality control processes.

Any delivery dates provided are estimates only and are not guaranteed delivery deadlines unless expressly agreed otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• courier delays;
• customs procedures;
• international shipping interruptions;
• strikes;
• extreme weather;
• supplier delays;
• events beyond our reasonable control.

Customers in the United States should contact HAVOC Watches before ordering to confirm that delivery is available to their location.

Customers are responsible for ensuring delivery information provided at checkout is accurate. HAVOC Watches cannot accept responsibility for delays, losses or additional costs caused by incorrect delivery information supplied by the customer.

9. International orders, customs and import charges

For international deliveries, customers are responsible for ensuring they understand any applicable:

• customs requirements;
• import restrictions;
• taxes;
• duties;
• local charges.

Any customs duties, taxes or charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

HAVOC Watches cannot be held responsible for delays caused by customs authorities.

10. Watch care and product limitations

HAVOC watches are precision timepieces and should be treated with appropriate care.

Customers should follow all care instructions provided with their watch.

The following points should be noted:

Water resistance

Water resistance ratings vary between models.

Water resistance is not permanent and may reduce over time due to:

• ageing seals;
• impact damage;
• wear and tear;
• servicing requirements;
• improper use.

Unless specifically designed for such use, watches should not be exposed unnecessarily to water.

Where watches feature screw-down crowns, the crown must be fully secured before exposure to water.

The crown must never be operated or adjusted while underwater.

Water damage caused by misuse, failure to properly secure the crown, accidental damage or failure to follow care instructions is not covered under warranty.

Mechanical movement

HAVOC watches use automatic mechanical movements.

Mechanical movements are precision-engineered components and may naturally experience minor variations in timekeeping.

Such variations are an inherent characteristic of mechanical watches and do not automatically indicate a manufacturing issue.

Straps and materials

Watch straps, finishes and external components naturally experience wear over time.

Wear caused by normal use, exposure, environmental conditions or improper care is not considered a manufacturing issue.

Appearance variations

Due to:

• photography;
• lighting;
• screen settings;
• manufacturing processes;
• natural material variation;

the appearance of a watch may differ slightly from images shown on the website.

Minor variations are part of the character of individually produced timepieces.

11. Warranty

HAVOC Watches provides a 12-month warranty from the date of delivery.

The warranty covers defects relating to:

• manufacturing;
• workmanship;
• faults arising from normal intended use.

If a watch develops a covered issue during the warranty period, customers should contact HAVOC Watches before sending the item anywhere.

12. Warranty exclusions

The warranty does not cover damage or issues caused by:

• accidental damage;
• misuse;
• neglect;
• improper handling;
• use outside the intended purpose of the watch;
• impacts or knocks;
• water damage caused by incorrect use;
• failure to follow care instructions;
• unauthorised repairs or modifications;
• normal wear and tear;
• scratches, cosmetic marks or deterioration caused by normal use;
• strap wear or replacement;
• damage caused by external factors.

The warranty does not cover personalised details where the customer supplied incorrect information, spelling or wording during the ordering process.

13. Warranty claims procedure

Customers must contact HAVOC Watches before returning any item for inspection, repair or assessment.

We cannot accept unsolicited returns sent without prior communication.

Customers may be asked to provide:

• proof of purchase;
• photographs or videos showing the issue;
• details of how the issue occurred;
• any relevant information needed to assess the claim.

If a warranty issue is confirmed, HAVOC Watches will determine the appropriate remedy, which may include repair, replacement or another suitable resolution depending on the circumstances.

14. Returns and consumer rights

Because HAVOC watches are personalised products created specifically for each customer, returns are not accepted simply because a customer changes their mind after personalised production has commenced.

This does not affect any rights customers have under applicable consumer protection laws, including rights relating to:

• goods that are faulty;
• goods that are not as described;
• goods that do not meet required legal standards.

Customers should contact HAVOC Watches as soon as possible if they believe there is an issue with their order.

15. Intellectual property and website content

All content on this website, including but not limited to:

• photographs;
• branding;
• logos;
• written content;
• designs;
• graphics;
• product imagery;

is owned by or licensed to HAVOC Watches Ltd unless otherwise stated.

You may not copy, reproduce, modify, distribute or commercially exploit website content without prior written permission.

16. Copyright and third-party materials

Some images displayed on this website contain public sector information licensed under the Open Government Licence v3.0.

Other imagery and historical materials used on this website are believed to be in the public domain or used under appropriate permissions or licensing arrangements where applicable.

Where third-party materials are used, ownership and licensing remain with the relevant rights holders.

17. Limitation of liability

Nothing in these Terms & Conditions limits or excludes liability where doing so would be unlawful.

HAVOC Watches shall not be responsible for losses arising from:

• circumstances outside our reasonable control;
• misuse of products;
• failure to follow care instructions;
• inaccurate information supplied by customers;
• indirect or consequential losses where exclusion is permitted by law.

Our liability to customers will always be limited to the extent permitted by applicable law.

18. Events outside our control

HAVOC Watches will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control.

Such events may include:

• natural disasters;
• government restrictions;
• supply chain disruption;
• industrial action;
• transport failures;
• internet or technology failures;
• other circumstances outside our control.

19. Governing law

These Terms & Conditions and any disputes arising from them are governed by the laws of England and Wales.

Customers may benefit from mandatory protections provided under the laws of their country of residence where applicable.

20. Contact information

For questions regarding orders, warranties, products or these Terms & Conditions:

HAVOC Watches Ltd
Email: havocwatches26@gmail.com